#Roles
| Capability | Super user | Supervisor | Agent |
|---|---|---|---|
| Handle own & group chats | ✓ | ✓ | ✓ |
| See all chats | ✓ | ✓ | with inbox.all |
| Assign to others, bulk actions | ✓ | ✓ | – |
| Overview & analytics | ✓ | ✓ | – |
| Groups & workflows | ✓ | ✓ | with manage.* |
| Brands | ✓ | with manage.brands |
with manage.brands |
| Invite agents | ✓ | ✓ | – |
| Assign roles, remove members | ✓ | – | – |
| Audit log | ✓ | ✓ | – |
| Account & subscription | ✓ | – | – |
#Extra permissions
| Permission | Grants |
|---|---|
inbox.all |
See all conversations |
manage.brands |
Manage brands, SLA and quick replies |
manage.groups |
Manage groups |
manage.workflows |
Manage workflows |