Centdesk gives your support team one place to handle every player conversation – live chat and tickets live in a single, unified conversation model. It is built for iGaming operators, including crypto and non-UK-licensed brands.
#What you can do
- Live chat widget – add one script per brand and players can reach you instantly.
- Inbox – views, filters, bulk actions, saved replies, internal notes and collision detection.
- Team & roles – invite agents and supervisors, organise them in groups and control permissions.
- Workflows & SLA – route conversations automatically and track response times per brand.
- Audit log – every change is recorded with person, role and IP.
#How it is structured
| Level | Description |
|---|---|
| Workspace | Your company account. Owned by one super user. |
| Brand | A casino or sportsbook you operate. Each brand has its own widget, SLA and quick replies. |
| Group | A team of agents, e.g. VIP, Payments or German market. |
| Conversation | A chat or ticket with a player, including all messages, notes and tags. |