#Workspace
A workspace belongs to exactly one super user – the customer account. All data of your team (brands, conversations, players, workflows) lives inside this workspace and is isolated from other customers.
#Brands
Most operators run more than one casino. In Centdesk every casino is a brand below your workspace. Each brand has:
- its own widget script
- its own SLA targets per category
- its own quick replies
#Conversations
Chats and tickets share one model: a conversation. A conversation can start in the widget and continue later – the full history stays in one place.
#Statuses
| Status | Meaning |
|---|---|
open |
Needs an answer from your team. |
waiting_customer |
You replied and wait for the player. |
waiting_internal |
Waiting for another department (e.g. payments). |
solved |
Done. A new player message reopens it. |
#Players
Every person who writes through the widget is stored as a player (visitor). Centdesk links returning players by IP address and device ID, so your agents see previous chats and players with the same IP.