Centdesk stores the IP address and a device ID for every widget session. This allows agents to see:
- previous conversations of the same player
- other players who used the same IP
- country (from the
cf-ipcountryheader when you run behind Cloudflare, otherwise from the built-in GeoIP database) and device
#Privacy
Because IP addresses and device IDs are personal data, mention Centdesk in your privacy policy as a processor for customer support.