#Views
| View | Shows |
|---|---|
| Assigned to me | Conversations assigned to you |
| Unassigned | Conversations without an agent |
| Active | All open conversations |
| Waiting | Waiting for player or internal team |
| SLA overdue | Conversations that missed the SLA |
| RG | Conversations flagged for responsible gambling |
| Solved | Closed conversations |
| All | Everything you have access to |
Below the views you find your groups, brands and team members. On screens narrower than 1440 px the views turn into a dropdown.
#Filters and search
Filter by brand, assignee, group, topic, priority and tag. Full-text search also searches inside messages.
#Bulk actions
Select several conversations with Ctrl/Shift + click or the checkbox. You can then assign, change status, set priority or solve them at once.