The audit log (/logs) records:
- ticket changes – status, assignment, group, topic, priority, RG, tags, internal notes
- player edits
- team and role changes
- brands, SLA and quick replies
- groups, workflows and saved replies
- logins and logouts, account changes and CSV exports
Each entry contains the person, their role and the IP address.
#Filter and export
Filter by time range, person, category or free text. Export up to 5,000 rows as CSV. The audit log is visible to super users and supervisors.